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COVID-19 Info

YOUR SAFETY IS OUR PRIORITY

THE LATEST INFORMATION FROM CICONIA RECOVERY LONDON

Ciconia Recovery London is open and here to support you as your trusted healthcare partner. Please read the information below to understand the additional steps we are talking to keep our clients and staff safe during the current coronavirus pandemic.

IMPORTANT NOTES

If you are due to be a client, our admissions team will be in contact with you to arrange your attendance.

To support our clients, video and phone consultations are now available.

LATEST CLIENT INFORMATION

UNDERSTANDING YOUR RISK

We urge that all clients and prospective clients be familiar with the latest UK Government guidelines on COVID-19.

Please note that we will not admit any client with possible COVID-19 symptoms.

If you are scheduled to come into the clinic but have developed symptoms, please do not attend. Instead, call us on 020 8204 6722 and we will assist you further.

It is vital that you follow the advice to stay away from the clinic, for the safety of our current clients and staff.

HEALTH AND SAFETY

We have developed very clear client pathways for clients who attend the clinic to ensure you are safe whilst with us. This includes dedicated waiting areas and social distancing.

Clients will also be asked to wear masks on arrival while staff and the doctor across the clinic are in PPE.

THE IMPORTANCE OF SEEKING MEDICAL HELP

It is extremely important that people do not hesitate in getting checked out if they are in need of healthcare services.

If you are worried or are experiencing any serious symptoms, please get in touch with your GP, call 111 or use the NHS 111 online service. For emergencies, call 999.

FREQUENTLY ASKED QUESTIONS

Who will I speak to when I call?

Experienced recovery workers who are compassionate, experienced and knowledgeable about substance misuse and mental health issues, they will be happy to take your call and discuss all your queries in a discreet and confidential manner. And if needed they will offer you a free video consultation with a psychiatrist.

How much does treatment cost?

At CRL we endeavour to keep our costs as low as possible whilst at the same time continuing to  provide high quality care. The cost of treatment varies depending on the level of care needed and the length of the treatment plan required.

The best way to ascertain this cost would be to speak to one of our experienced recovery workers to determine what treatment plan will be the most effective for you in achieving your desired goals.

Does insurance cover mental health or addictive treatment?

Some private health insurance companies cover the treatment, you will have to check your policy to see if you qualify.

Does insurance cover adult ADHD assessment or treatment?

Yes, most private health insurance companies cover the treatment, you will have to check your policy to see if you qualify.

Do you only treat substance misuse?

No, in addition to our drug and alcohol treatment packages, we also treat a wide range of mental health disorders, some of which may be associated with the individual’s substance misuse and dependency, these include treatment for personality disorders, anxiety, depression, adult ADHD and PTSD amongst other disorders.

What if I need a detox?

We offer a wide range of options for smooth and painless detox thanks to our new provided medications (i.e. long-acting buprenorphine monthly injections). If this is something you are interested in, please call us to discuss which is more suitable for you.

The main emphasis in our detox programs is to provide as much comfort and support while doing our best to minimise any withdrawal symptoms the individual may experience throughout their recovery. Many users recognise they need help and support to get clean but fear the consequences of withdrawals, we have created detox plans to greatly reduce the unpleasant effects of withdrawals.

Do your programs offer aftercare?

Yes, we will continue to support clients after they have completed treatment either by us or elsewhere by offering a wide range of aftercare programs, studies have shown that people have a much better chance of avoiding relapse if they are engaged in aftercare programs. Please get in touch to discuss the best aftercare options for yourself.

Is smoking permitted?

No, this is a medical facility and smoking is not permitted at all.

Do you treat trauma?

Yes, our staff are specially trained in trauma, grief/loss and attachment, we know very well the negative impact these can have on someone’s mental health which can then trigger alcohol/drug misuse and other negative behavioural health challenges.

Among our treatment approaches to trauma is EMDR therapy which is very effective in easing and treating PTSD.

What is outpatient care?

Outpatient care is less intensive than inpatient care. The patient will usually attend regular meetings with a consultant psychiatrist, counsellor, therapist or key-worker where they will be given similar treatments to those in an inpatient clinic. However, as the patient does not stay overnight, the cost of this care is less expensive.

Outpatient programmes consist of daily, weekly or monthly sessions. Because outpatient treatment requires less time in-attendance, the entire recovery programme generally lasts longer than inpatient care. While inpatient treatment typically lasts for a period of six to eight weeks, an outpatient programme can last many months.

Who is outpatient treatment suitable for?

Outpatient treatment is suitable for individuals who have been struggling with addiction but may benefit from a less intensive approach to recovery than inpatient care.

CRL staff are available to offer helpful advice and information on all types of addiction and the most suitable treatment options. If you would like a referral to a counsellor, therapist or consultant psychiatrist for outpatient treatment, call us today. We can also provide support and advice to the loved ones of those struggling with addiction, as well as information on the treatments we provide and how these can be accessed.

Our staff are compassionate and caring and will treat anything you discuss in the strictest of confidence. If you need advice on addiction, or simply need someone to talk to, please do not hesitate to call us.

Are your staff qualified?

All CRL staff are qualified for their specific roles with many years of experience in working in the addiction and mental health fields. In addition all our staff are always up to date with all their relevant training and registrations.

BOOK AN APPOINTMENT

Our clinical team is happy to answer any questions or concerns that you may have.
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